Shipping policy

Thank you for shopping with THOMAS EDWARD HANNAGAN. We specialise in a diverse selection of modern clothing and casual apparel for global shoppers. Our core operational principle is to ensure every customer order is accurately processed, professionally packaged to prevent fabric creases, stains and transit damage, and delivered securely within reliable and reasonable shipping cycles.

1. Standard Order Processing Procedures

Following successful order confirmation, all apparel orders will undergo quality inspection, garment sorting and protective packaging within 1-3 business days, excluding weekends and national public holidays. Processing timelines may be moderately extended during high-traffic promotional periods and peak shopping seasons with surging order volumes. Customers will receive dedicated notifications for any substantial shipping delays in advance.

2. Shipping Charge Calculation Rules

All shipping fees applicable to clothing orders are dynamically calculated based on order specifications and delivery destinations. Final logistics costs will be clearly displayed on the checkout interface before payment validation, ensuring full cost transparency for every purchase transaction.

3. Official Delivery Time Estimates

Estimated delivery times:
Standard Shipping: 15 business days
All published delivery durations serve as non-binding estimates only. Actual parcel arrival schedules may be affected by courier service interruptions, customs clearance verification, adverse weather patterns, cross-border logistical limitations and regional holiday closures.

4. Shipment Notification and Tracking Activation

Once your clothing order completes warehouse processing and official dispatching, you will receive an automated shipment confirmation email containing unique parcel tracking details.
Live tracking status and real-time logistics updates will typically be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel collection and backend system synchronization.

5. Delivery Address Accuracy Liability

Customers bear full responsibility for verifying the accuracy and completeness of delivery address information during checkout. THOMAS EDWARD HANNAGAN holds no accountability for misdelivered, lost or returned parcels resulting from incorrect or incomplete customer-provided address data. Any shipments returned due to address discrepancies will incur additional reshipping charges payable by the purchaser.

6. In-Transit Loss and Damage Resolution

If your apparel parcel is confirmed missing during cross-border transit, please submit a support inquiry to our service team within 7 days of your scheduled delivery date to initiate a logistics investigation. For garments that arrive with physical damage, tearing or compromised packaging, kindly contact us within 48 hours upon delivery and provide clear photographic evidence of damaged items and packaging. Our team will assess the case thoroughly and deliver prompt resolutions.

7. Apparel Care Guidelines and Liability Disclaimer

Each clothing product is packaged with tailored care guidelines covering proper wearing, cleaning, drying and maintenance practices. All garments must be maintained in strict adherence to official product instructions. THOMAS EDWARD HANNAGAN disclaims all liability for fabric fading, shrinkage, deformation, wear and structural damage caused by improper care, unauthorized alterations or user negligence.

8. International Shipping Terms and Support Information

Global shipments of apparel goods may be subject to local import duties, customs taxes and clearance fees as regulated by destination country authorities. All such auxiliary charges are the exclusive responsibility of customers and are not incorporated into product pricing or standard shipping fees.
For any questions, feedback or policy consultations regarding this Shipping Policy and your order logistics status, please connect with our dedicated customer support team using the official details listed below:
Trade Name: THOMAS EDWARD HANNAGAN
Phone number: +64 26 228 1137
Email: info@thomasedward.shop
Physical address: 147 Rodney Street, Wellsford, AUK 0900, New Zealand